Why listening is about understanding

In my last post I discussed what I have learned about art of difficult conversations during my career: how to have a proactive discussion with someone that does not leave them feeling that they have been backed into a corner and need to come out fighting. Part of the skill in handling those conversations and… [Read the full article]

The Art of Difficult Conversations

If there is one thing that many people dread more than anything in life it is the prospect having a “difficult conversation” with someone else.  It is all too easy to put it off. But there are always consequences to this. Firstly, the problems generally don’t go away, but get worse. Secondly, the other person’s… [Read the full article]