Why You Should Focus on Customer Satisfaction

For the past seven years, one airport has consistently claimed the title of “World’s Best Airport” by UK-based international air transport agency, Skytrax.  Changi Airport, operated in Singapore serves as one of Southeast Asia’s largest transit hubs and one of the busiest in the world, serving over 50 million visitors each year.  The honor is… [Read the full article]

The Five Words to End Sexism in the Boardroom

A dear friend and trust colleague once told me she never offers to take notes in meetings. When her supervisor once asked her to, she said no. She turned it around and said, “In my experience, it’s always women who are asked to take notes, and until we start refusing, it will stay that way…. [Read the full article]

The Importance of Women Leaders as Role Models

I’ve previously discussed the increasing influence of women in the business world and even in Vietnam’s business environment.  The inclusion of women within the highest roles of government, business and cultural organizations is both important and extremely beneficial. Across the world, more and more women are gaining the opportunity to pursue their dreams, whether as… [Read the full article]

Embrace Your Successes and More Importantly, Your Failures

Embrace you successes, and more importantly, your failures. They are antonyms, and yet you generally can’t have one without the other.  This symbiotic relationship between seemingly opposite experiences is as necessary and certain as the sun setting before it rises again.  As Winston Churchill once said, “success consists of going from failure to failure without… [Read the full article]

Making the Leap to Compete Globally

For many years THP operated successfully at a local level, leveraging the natural skills of its employees to deliver what was wanted in our immediate communities.  However, to grow, my father realized procedurally things would need to evolve. Through further education, my parents learned about International Standard for Organization (ISO) and immediately they knew THP… [Read the full article]

Seeking Out Win-Win Partnerships

Since the turn of the century, THP has become one of Vietnam’s leading private-sector companies. It has successfully ridden the wave of rising domestic consumption at home and taken its first steps to export abroad. This fast growth should continue, given that disposable incomes are still on a very sharp upward curve. GDP per capita… [Read the full article]

How Entrepreneurs Change the World – And Your Business

The health of an economy at the local and national level has always relied on entrepreneurial activity and growth.  Entrepreneurs, after all, have the power to grow business ideas into successful companies, creating new jobs in the process. Many of the global Fortune 500 entities were once an entrepreneurial dream and small business. Inc.com published… [Read the full article]